Grafik: Rikke Steenstrup

Booking terms

General information about booking accommodation at DCU’s campsites.

Sales and delivery

Below you will find useful information when booking your stay at one of DCU's campsites. You can read about how we process your information, how to receive a receipt for a purchase etc.

Information about trading on the Internet

You can shop safely in DCU's booking system. As a customer, you are basically protected in relation to any misuse of your credit card online. Therefore, there is no deductible for misusing your debit card via the Internet. You can read more about how you as a consumer should relate to payments online at the following websites: www.betaling.dk, www.fdih.dk.

Payment

All prices are in Danish kroner including VAT and taxes unless otherwise stated. 
Payment is made by kdebit / credit card for online booking, including Visa and Mastercard.

Shipping fee

For stays booked online, no handling fee will be charged. If the same stay is booked by telephone or email, a fee per booking will be waived if the stay cannot be booked online.

Payment rules for tenants 

SeasonPrepaymentNot a DCU member:
The remaining amout is paid
DCU member:
The remaining amount is paid
Pre-seasonDKK 1.000,- paid on departure the yar before, but no later than November 1st the year before.45 days before arrivalupon arrival
Whole seasonDKK 2.000,- paid on departure the year before, but no later than November 1st the year before.45 days before arrivalupon arrival
Post-seasonDKK 1.000,- paid the year before or no later than July 1st of the same year.45 days before arrivalupon arrival
Winter seasonDKK 500,- paid on departure of previous winter season, however, no later than July 1st of the same year.45 days before arrivalupon arrival

Payment rules for rental/units

UnitPrepaymentNot a DCU member:
The remaining amout is paid
DCU member:
The remaining amout is paid
Cabin DKK 300,- when booking45 days before arrival45 days before arrival
Mobil HomeDKK 300,- when booking45 days before arrival45 days before arrival
Glamping tentDKK 300,- when booking45 days before arrival45 days before arrival
UnitDKK 300,- when booking, however, the maximum booking price45 days before arrivalupon arrival

Rules and payment for cleaning are stated on the booking confirmation.

Payment reminders are sent out according to the following structure

This does not apply to DCU members who book a unit.

Payment reminder 140 days before arrival
Payment reminder 235 days before arrival
Cancellation of reservation30 days before arrival

Change of booking

To change the booking, please contact the campsite. 

Shipping and delivery

When booking and paying for a cabin, a mobile home, a place for your own tent, or a place for your own caravan/motorhome etc., you will receive a booking confirmation from the campsite, in which the accounts for your purchase appear. The confirmation can be printed out from the website after the booking has been completed. We will also send the booking confirmation to the e-mail you provided in the booking creation.

Delivery of the booked stay takse place on arrival at the campsite on the day of the arrival (and ends on departure on the day of departure). Both of these times are stated in the above confirmation. The booked stay can not be transferred to others or excanged for cash.

Right of withdrawal and refund

Right og withdrawal and reimbursement for tenants 

As a permanent resident, you have the option of canceling your booking on the following terms:

  • If canceled more than 30 days before the arrival, the full package price will be refunded, however the prepayment will be deducted as a cancellation fee.
  • If canceled between 30 days and 14 days before arrival, 50 % of the price of the stay will be refunded, except for the advance payment, which is deducted as a cancellation fee.
  • If canceled less than 14 days before arrival, no refund will be given.

If you have started your stay with us, the booked period is binding and can not be transferred to others.

Right of withdrawal and refund for rental/units

You have the option to cancel your booking on the following terms:

  • If canceled between 30 days before arrival, the full package price will be refunded, however, the prepayment will be deducted as a cancellation fee.
  • If canceled between 30 days and 14 days before arrival, 50 % of the price of the stay will be refunded, except for the advance ppayment, which is deducted as a cancellation fee. 
  • If canceled less than 14 days before arrival, no refund will be given.

If you have started your stay, the booked period is binding and can not be transferred to others or refunded.

If a stay cannot be completed due to a labor dispute, the amount paid will be refunded.

Registration of information

The campsite registers your name, address, e-mail and other information submitted in connection with the purchase in DCU's customer directory. The information is not passed on, but the campsite retains the registration for 5 years.

The campsite uses cookoies and a secure connection to create security about the information you provide on the site.

When paying with credit card, the registration is done via secure server, where the information is encrypted before it is sent over the Internet.

The campsite reserves the right to make obvious errors in online booking, so it is always the stated prices on the website that apply. 

Complaint processing

If for any reason you do not receive your confirmation and you have not received an error message from the system, then you should contact the camsite directly.

Complaints about the booking process, the booking itself or the product (stay) must be made within a reasonable time after you have discovered the error or should have discovered the error by regular review of your confirmation. You can complain in writing or orally. One year after receipt of the goods (the stay), the right to complain ceases in accordance with the Danish Purchase Act §83, stk. 1, unless otherwise agreed.

When the campsite receives your complaint about a benefit (stay), the complaint will be processed as soon as possible.

The campsite will decide whether the received service (stay) shuold be refunded, exchanged or whether a price reduction should be given.

 

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DCU medlemskab collage

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Cheap holidays in Denmark with DCU Deal

The DCU deal offers the following advantages:

  • 30% discount on the price per person
  • Children up to 12 years - free of charge
  • Reduced price for young people (12 and 17 years)
  • Dogs – free of charge
  • Free wifi

 

DCU-Deal: 470,- DKK 

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